Responsible gaming at EZSPIN: keep the session the size you chose

Keep the number you chose

Decide what an evening is worth before you deposit, and let the cashier hold you to it. RM20 is the smallest deposit, which makes a small session a real option rather than a theoretical one, and there is no requirement to top up again.

A bonus does not change what a game pays. It changes the amount in play and the turnover you have to put through, and the weighting that governs it is printed on EZSPIN promotion.

Signs worth taking seriously

Playing to win back a loss, staking money set aside for something else, hiding how long a session ran, or needing a larger stake to feel the same thing are all worth stopping for. None of them is unusual, and none of them improves on its own.

Chasing a loss is the most common one and the most expensive. The rebate at 9pm is paid on turnover whether you win or lose, and it is not a reason to keep playing.

Tools you can ask for

Deposit limits, a cooling-off period and self-exclusion are all available through the desk, in English, Bahasa Melayu or 中文. A limit applies to the account rather than to a single session, so it holds when you come back.

Withdrawals start at RM50 and take about four minutes, so taking money off the account is as quick as putting it on. The EZSPIN wallet page sets out both directions.

Who an account is for

You must be 18 or over to hold an account, one per person, and the age and the name are checked at the same point. If you are supporting someone whose play has become a problem, the desk can apply a self-exclusion on the account in any of the three languages.

Gambling can be addictive. Play with money you can afford to lose, and stop when the number you chose has gone.