Contact EZSPIN about your deposit, payout or offer
Most questions here are money questions, so the desk is staffed around the clock and answers in English, Bahasa Melayu and 中文. Deposits land in under a minute and withdrawals take about four, so if something is slower than that it is worth asking straight away.
What to have ready
For a deposit question, the rail you used and the time you sent it are usually enough. For a withdrawal, the amount and the bank account name on the request. Payouts are made only to a Malaysian bank account in the same name as the casino account, and that match is the cause of most delays.
The limits and the name check are set out on the EZSPIN wallet page, which answers a good share of what arrives at the desk.
Questions about an offer
Every standing offer is printed with its value, its trigger and the turnover weighting it clears against, so most offer questions can be settled by reading the table rather than waiting for a reply. The welcome pays 150% capped at RM2,880; free credit is RM12 after a RM50 deposit.
If the arithmetic still does not add up, ask. The full set is listed on EZSPIN promotion.
Hours and languages
The desk is open around the clock, including the late hours when the live tables are busiest, and answers in English, Bahasa Melayu and 中文. Account and payment matters are handled in MYR throughout, because nothing on the account is held in another currency.
If you are not registered yet, the form takes about a minute: register an EZSPIN account and the desk can see the account while you talk.